IBM’s CEO Arvind Krishna says the tech giant’s adoption of artificial intelligence has led to net employment gains, even after using AI to replace several hundred roles.
In a recent interview with The Wall Street Journal, IKrishna acknowledged that IBM “used artificial intelligence to replace the work of a couple hundred human resources workers,” but emphasized that investment in AI has allowed the company to expand in other high-value areas.
According to The Wall Street Journal, Krishna explained: “While we have done a huge amount of work inside IBM on leveraging AI and automation on certain enterprise workflows, our total employment has actually gone up, because what it does is it gives you more investment to put into other areas”.
He identified software engineering, sales and marketing as “critical thinking” domains that benefit from redeployment of resources toward tasks requiring human judgment and interaction.
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Krishna further noted that IBM’s AI services are designed to be complementary to other vendors’ AI agents. “We want you to use what’s appropriate,” he said, underscoring IBM’s open approach to cloud and AI interoperability. However, he did not specify the timeframe over which the restructuring occurred or detail the precise number of roles affected.
As enterprises increasingly integrate AI into core operations, IBM aims to position itself as both a provider of cutting-edge AI solutions and a champion of workforce reskilling. By reallocating talent from routine processes to strategic functions, the company seeks to demonstrate that automation can coexist with job creation.
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